TERMS & CONDITIONS

Returns

We offer a 30-day return policy on items that you purchased in the santaistore.ch. For all non-worn and non-damaged products that you send back to us 30 days after receipt, you will receive your money back. Upon your request, we'll apply your balance to your new order - e.g. when exchanged for another size or another item. Details on your right to cancellation can be found in our terms and conditions under "instructions on cancellation".

Time of delivery

Delivery time 1-2 days
All orders received by 5 p.m. (Monday to Friday) are shipped on the same day with Swiss Post Economic and usually arrive at the delivery address with 1 or 2 working days.
All orders received on Friday will be sent with Swisspost Saturday delivery at no extra cost to you and will be delivered to you on Saturday.
Orders after 5 p.m. will be shipped the following working day.

Payment options

You can choose from the following payment methods.
Credit card, PayPal, PostFinance Card, PostFinance E-Finance or TWINT.

Credit Card
With the credit card payment option, MasterCard and Visa payment is available to you.
The processing of your payment is done through a secure SSL connection.

PayPal
With PayPal you have another easy payment option at your disposal. 

 PostFinance Card
With this payment option you will be redirected to the payment screen of PostFinance Card after completing your order.
From CHF 500.- you also need the personal PIN of your card and the card reader. The amount will be debited directly from your account.

TWINT
With "TWINT" as payment method, you will be shown a six-digit code and QR code. Either scan the QR code with your smartphone or enter the six-digit code. The amount will be debited directly from your "TWINT" balance.