Shipping & returns
You have the right to cancel this contract within 30 days without giving any reason. The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
The goods must be returned in their original packaging, unused and complete.
This also applies to all labels, adhesives, stickers, patches etc. for the articles.
We ask you therefore particularly to examine the received package with receipt promptly for relevant defects. Any errors or defects in the delivery must be reported to santaistore.ch immediately. If there is a defect or damage for which santaistore.ch is responsible, santaistore.ch is entitled to choose between exchange or removal of the defect.
Defective or damaged articles are always examined by us for the corresponding defects in order to ensure the warranty claim. Damages which are based on faulty material or on manufacturing errors will be treated by santaistore.ch analogously to the provisions for wrong delivery. In principle, termination of the contractual relationship will not be accepted in the case of the above events.
In the case of transport damage, a report with detailed information on the damage will be requested by phone +41792262682 or mail : firstname.lastname@example.org within 48 hours of receipt of the goods, otherwise, the claim for free replacement will expire.
In the event of an incorrect return, any costs incurred in the course of returning santaistore.ch will be charged to you as the customer.
It should be noted that a return never leads to reimbursement as long as the ordered goods are available. We reserve the right to reimburse you for the corresponding value of the goods by means of a credit note or an equivalent article.
You are responsible for the costs of returning the goods. Not sufficiently franked returns can unfortunately not be processed. The shipping costs will only be refunded if the delivery is a wrong delivery, from santaistore.ch or production damage or transport damage.
Items excluded from exchange
Due to the strong price reduction, an exchange is excluded with "Sale %" articles (reduced, clearance sale or remaining stock articles etc.).
Articles that have been assembled, assembled or modified by santaistore.ch at the customer's request are only exchangeable if the delivery is a wrong delivery from santaistore.ch or production or transport damage.
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